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Managed services

Is the practice of outsourcing on a proactive basis management responsibilities and functions and a method intended to improve operations and cut expenses. It is an alternative to the break/fix model that bills the client only for the work done.

Under this subscription model, our client is the entity that owns or has direct oversight of the organization or system being managed whereas Computer Village is the service provider delivering the managed services. Computer Village and the client are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

By outsourcing IT services, you free up your staff for revenue-generating opportunities and the goals of the business. And, you can tap on-demand talent, depth of experience, ample resources and huge economies of scale at a lower cost compared to doing managed IT in-house.

What we offer:

Server and PC management

Computer Village offers comprehensive server and desktop management to proactively update, back up and manage all of your computers and servers remotely. Our IT support staff will be ready to assist your needs at any time, and at a fast turnaround time, so that your operations run as smooth as possible.

Virtual IT Department

Let us be your IT staff, only outside your office. We can plan the IT budget, analyze and rework business processes and facilitate technology changes for your company. When remote support isn’t enough, our engineers are available for onsite visits to assess problems and make repairs.

Server Backup Solutions

Server crashes can affect any business. Our server backup solution uses an easy-to-deploy dedicated local appliance that incorporates local backup, cloud backup, and offers a local and cloud server business continuity option.

Security and Disaster Planning

The best time for a disaster recovery plan is before a small business actually requires one. With our services, businesses benefit from disaster strategy development that allows for quick response and business productivity protection in the event of an outage or natural disaster.

Security is quickly becoming a top priority for all businesses as breaches occur more frequently and carry more serious repercussions. Small businesses are not immune to attacks simply because their data sets are smaller. We provide consistent security planning and disaster planning plus monitoring, to keep data flowing safely.

Virtualization

Virtualization is the single most effective way to reduce IT expenses while boosting efficiency and agility for all size businesses. We can help you by converting your existing hardware infrastructure, into a more simple and manageable setup reducing the cost of equipment and energy consumption.